COMPLAINTS POLICY

GL4 is an organisation committed to learning and development: we welcome all feedback and always endeavour to improve our services.

 

Detailed Policy Statement 

We are committed to providing our clients with quality services in the most effective and efficient way possible. However, we realise that, even in the best-run organisations, there may be times when things go wrong, and customers may not be happy with the service that they have received. 

 

If this happens, or a client feels that the services provided by us are generally not up to scratch, then we will do all we can to investigate and solve the problem as quickly as possible. 

To help clients make a comment or complaint in the most effective way and to the right person a simple procedure has been set up. 

 

If you wish to discuss a concern or are not happy with any aspect of GL4’s service/s, please contact the Directors via email to sarahodonnell@gl4.org.uk or naomidrpaer@gl4.org.uk   

The Directors, or designated senior member of staff, will respond to your comment or complaint within 10 working days.

If you are not happy with the response and actions related to your complaint or comment, you can contact Sarah Blowers by email at hello@strikealightfestival.org.uk 

 

Definitions 

We define a complaint as: 

‘an expression of dissatisfaction about an aspect of the service that a person/organisation has received from GL4’.